Returns Policy

Returns & Refund Policy

At Key Pharma, we strive to ensure complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please read our Returns & Refund Policy below:

1. Eligibility for Return

You may request a return or exchange only if:

• You received a damaged, defective, or incorrect product.

• The return request is raised within 48 hours of delivery.

• The product is unused, in its original packaging, and accompanied by proof of purchase.

2. Non-Returnable Items

Returns or exchanges are not accepted for the following:

• Opened or used products

• Items purchased under discounts or promotional offers

• Perishable wellness products, unless damaged or defective

3. Return Process

To initiate a return, please follow these steps:

1. Email us at info@theayurvedicguru.com or call us at +91 94780 12000 within 48 hours of receiving the product.

2. Provide order number, issue details, and clear photos/videos as proof of damage or wrong delivery.

3. Our team will review your request and arrange pickup (if eligible) or guide you for further steps.

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed within 7–10 business days to your original payment method.

5. Cancellation Policy

• Orders can be cancelled before dispatch by contacting our support team.

• Once the order is shipped, cancellation will not be possible. You may then request a return if eligible.

6. Contact Us

For any issues or return requests, please contact:

📧 Email: info@theayurvedicguru.com
📞 Phone: +91 94780 12000
🌐 Website: www.theayurvedicguru.com